Support
If you have any questions or problems regarding ticket purchases, you can reach our support from 15.10.2024 via the following channels:
- By e-mail: Please provide a callback number for any questions.
- By phone: +49 9281 9799760
A written description of the problem and a callback number are particularly helpful in the case of technical problems.
Support is staffed at the following times:
| Day | Time |
|---|---|
| October 15 – 21 | 4:00 p.m. to 8:00 p.m. |
| October 22 – 25 | 12:00 p.m. to 10:00 p.m. |
| October 27 – November 2 | 4:00 p.m. to 8:00 p.m. (only by e-mail) |
FAQ: Tickets
- How do I buy tickets for film screenings?
-
Tickets for all screenings are available conveniently through our ticket shop. Simply select the desired screening, complete the purchase process, and receive your ticket directly by email. Alternatively, you can also buy tickets at the Bürgergesellschaft during the festival.
- Can I return tickets?
-
Tickets that have already been purchased are non-refundable. Please check the date, time, and location of the screening carefully before making your purchase.
- How do the 5s and 10s festival passes work?
-
With our festival passes, you can attend multiple screenings at a discounted price. After purchasing in our ticket shop, the festival pass is stored in your customer account. To use it, log in before selecting screenings; during the purchase process, the ticket shop will automatically recognize your pass, and one visit will be deducted per screening. Your tickets will be sent to you directly by email.
- How do I use voucher codes?
-
Voucher codes can be entered easily in the final step of the online purchase. First, select a regular single ticket, then the discount will be applied automatically. Please make sure your code is still valid and entered correctly.
FAQ: Accreditations
- How can accredited participants reserve seats?
-
Accredited participants log in with their personal account (hofer-filmtage.filmchief.com) in the ticket shop. The shop automatically recognizes your accreditation status, allowing you to reserve tickets and manage your reservations.Please note: Tickets are not sent by email. Your reservations are stored on the QR code of your festival badge. In the cinema, seating is free choice.
- How can accredited participants stream films?
-
Log in with your hofer-filmtage.filmchief.com account. In the streaming portal, click Login and select “Login with Filmchief”. After successful login, you can stream all films available to accredited participants.Please note: Not all films are available, and streaming is only possible within Germany.
Location
Poststraße 6
95028 Hof
The accreditation office is located on the first floor.
Opening Hours
| October 21 | 2:00 p.m. – 10:00 p.m. |
| October 22–25 | 10:00 a.m.–10:00 p.m. |
| October 26 | 11:00 a.m.–1:00 p.m. |